FAQ

Frequently Asked Questions

Do you have a showroom?


We do not have a showroom for now. We operate from our warehouse, this helps us keep our costs low, and in return pass on affordable prices to our valued customers.




Do you provide assembly service?


The table frame comes with easy to follow instructions (like ikea furniture), all you need is a Phillips head screwdriver. If you need some help with setting up the desk, we provide assembly service for an additional fee. Note: We do not assemble or setup other peripherals that were not purchased from us, due to liability concerns.




Do you provide customisation service?


Yes we do. However, customisation service or bulk orders can take upto 4-7 weeks depending on stock availability. Send us an email at hello@ownelement.com for more information.




Can I get desks for my office space?


Yes. We provide ergonomic furniture to most office spaces in Singapore. Get in touch with us via hello@ownelement.com for more information.




Can we arrange the delivery on specific date/time


Unfortunately, no. The deliveries are assigned the most optimal way to save cost so that we can offer you a better price.

Once you place the order, we will schedule your delivery for the next available time slot and send you an SMS.
We will not be able to accomodate all requests, but we will try to do our best. Get in touch with us by send us an email with your order number, and your request.




How fast can you delivery?


We will deliver all orders within 4-7 working days. We also have an express delivery option (delivery within 48 hours) at the checkout for an additional fee.




How difficult/easy is assembly?


Our desks are built in a way that's easy for anyone to assemble. All the tools required are in the box, and all our table tops are pre-drilled. Only tool you will need is a Phillips head screw driver. The NorticDesk comes with an easy-to-follow instructions. Find out more here




Can I self pick-up?


Yes, you can self-pickup if it's urgent. But do note that the items are heavy and you will need to bring your own trolly.




Can you help me remove my existing desk?


Sorry, we're unable to remove or dispose your existing desk.




I placed an order, but didn't receive a delivery confirmation SMS yet?


The delivery confirmation SMS will be sent to you 2-3 days prior to the delivery date. We deliver within 4-7 days of receiving an order.