Shipping & Returns

Shipping Policy

After placing an order, you will receive an SMS over the next few days confirming the delivery date and time slot information. The usual delivery time frame is 2-7 business days. If you purchased an item that is back-ordered, you will receive your delivery confirmation once the product is back in stock and ready to be shipped to you.

Frequently asked questions

Can I pick a specific date and time?


Unfortunately, no. The deliveries are assigned the most optimal way to save cost so that we can offer you a better price.




Can I self pick-up?


Yes, you can self-pickup if it's urgent. But do note that the items are heavy and you will need to bring your own trolly.




I need it urgently, can you deliver within 2 days?


We will deliver all orders within 4-7 working days. We also have an express delivery option (delivery within 48 hours) at the checkout for an additional fee.





Return & Exchange Policy

We trust our products so much so that we offer a 7-day risk-free return policy, as long as you return the item to us in "like new" condition with original packaging without damages. A restocking fee of $30 will be charged.

If you'd like to return a product, please reach out to us via returns@ownelement.com. Once you receive confirmation from us, you can bring the product to our drop-off location in MacPherson. If you need us to pick up the item, it can be arranged with an additional fee.

The return policy applies to only our standing desks. 

We're unable to accept returns on;

  • Made to order items

  • Volume/Bulk orders

  • Open-box items

  • Showroom models