Shipping & Returns
Shipping Policy
After placing an order, you will receive an SMS over the next few days confirming the delivery date and time slot information. The usual delivery time frame is 2-7 business days. If you purchased an item that is back-ordered, you will receive your delivery confirmation once the product is back in stock and ready to be shipped to you.
-
No-lift access will be charged as $15 per table per floor
-
A re-delivery cost of $50 will be charged if the initial delivery fails
Return & Exchange Policy
We believe in our products so much so that we offer a 7-day risk-free return policy, as long as you return the item to us in "like new" condition with original packaging without damages. A restocking fee of $30 will be charged.
If you'd like to return a product, please reach out to us via returns@ownelement.com. Once you receive confirmation from us, you can bring the product to our drop-off location in MacPherson. If you need us to pick up the item, it can be arranged with an additional fee.
The return policy applies to only our standing desks.
We're unable to accept returns on;
-
Made to order items
-
Volume/Bulk orders
-
Open-box items
-
Showroom models